Our commitment to our homeowners
We’re thrilled you’ve selected a home from Tien Sher and we’re committed to standing behind what we build. Our Homeowner Care portal allows you to easily submit any questions or concerns you may have to be promptly addressed by our dedicated team.
We’re committed to providing our homeowners with the information and support they’ll need to fully enjoy their new home. From your initial visit to a presentation centre to long after you’ve settled into your new home, we strive to ensure a seamless experience.
Send Us a Request
Home maintenance and cleaning – You’ll find ample information in your Homeowner Maintenance Manual.
Service request – Send your concern securely through our online form. Appointments are available Monday to Friday from 8am to 4pm (except statutory holidays).
Emergencies – Contact your warranty provider. Refer to your homeowner manual for more information.
Select Your Property
Warranty Protection
By Travelers Canada
To provide homeowners with complete peace of mind, we have partnered with Travelers Canada, a market leader committed to the home warranty business long-term. Travelers Canada is the industry’s only direct writer of new home warranty coverage providing you a 2/5/10 year home warranty.
Find Your Maintenance Manual
All the information you need to take care of your home is right here. The Travelers maintenance manual* contains information and instructions on how to properly care for your new home.
*This manual is subject to change without notice.
